Glass ETC

Elias Martinez 8 months ago

Should have read the comments. The owner is joke. R. Gomez is his name so don’t waste your time. They will always redirect your calls to him and he is to irritated and to overloaded to recognize a check that has paid a job in full has been sitting at the desk he claims to be at everyday. Just canceled the funds for the job what a waste of time. Poor workers seem to be afraid of him as they whisper on the phone that they are trying to get the call transferred to his personal cell.

Janelle Salazar a year ago

If I could rate this 0 stars, I would. DO NOT STOP HERE. PLEASE SAVE YOURSELF THE HEADACHE BSOLUTELY HORRIBLE !!! The so claimed “owner” is extremely unprofessional. The vin number to the vehicle was provided prior to dropping off the vehicle needing service… & 2 days after dropping it off (after trying to give the run around) he claimed we gave him the incorrect model. WHAT WAS THE VIN NUMBER FOR ?! When approached and asked about he blamed it on the customer… Unprofessional. Absolutely NO communication. If you value your time DO NOT STOP HERE.

Jaleesa Islas a year ago

I had one of the worst customer service experiences I’ve ever encountered with this company. I brought my vehicle in for a sunroof replacement and provided the VIN MUNBER up front — the most accurate way to identify the correct glass. Despite this, they ordered the WRONG part. What’s worse, they didn’t tell me they ordered the wrong part until TWO DAYS LATER — after giving me vague answers and excuses as to why it was taking longer than expected. I had already paid in full, and now I’m being told I have to wait another 2 weeks for the right part to come in because of their mistake. The so called owner, who claims to be running the place, is completely unprofessional. No accountability, no real apology, and no sense of urgency to fix the mess they created. I left with no new sunroof, my car untouched, and a huge inconvenience on my schedule. If you value communication, professionalism, and getting what you pay for, I highly suggest you look elsewhere. This place does not take customers seriously, and based on my experience, they don’t know how to run a reliable business either.

Ricardo Rojas a year ago

I had a very disappointing experience with Robert, who claimed to be the owner. His behavior was unprofessional, making exaggerated and intimidating statements about himself. On top of that, the pricing was misleading, and the service provided was of poor quality. I would not recommend this business based on my experience.

Kareem Douresseau 2 years ago

Completely dissatisfied with this company. I was told it would take approximately 3 weeks for them to receive my glass. It's taken from September 28th and today is December 6th. So it has been over 60 days and my window is still not installed. They just showed up to install, will update once completed. So window is installed now, not sure if it is over the top service, the guys that showed up to my house seemed very competent though and even cleaned the area to help me out a little when they were done. I am sure that the owner finally spoke to me though after the original review to explain to me that my additional delay was not their fault and that the quote I'd received wasn't correct so he isn't making any profit on this window. So take that information for what it's worth. Calling the business doesn't actually do anything for you, they are clueless in the front. Every time I called I had to give my name, address, and phone number. Like I would think once I've given money that I'd be in a system or something but they had no information on me at all. Each time they sounded confused.